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South Africa - Customer Service Host

posted Sep 11, 2014, 10:16 AM by ESFAB Global Search   [ updated Apr 26, 2015, 2:02 AM ]
Are you interested to work for one of the World largest Online Gaming Company with excellent future career opportunities and be located in Cape Town ? If Yes please Read more here below: 

Customer Service Host

Number of open Position: 1 Danish / 1 Swedish / 1 French / 1 Russian / 1 Norwegian / 1 German / 1 Japaneses 

Position Type: Permanent 

Location:  Century City, Cape Town, South Africa

Salary & Relocation Package / Work Permit:
Work permits will need to be obtained. We will provide you with all the relevant documents, and we will cover all the costs involved, however the permit must be applied for at the South African embassy within your home country. It is a General Work permit or Critical Skills permit  which allows you to take up residency and work for our company for up to 5 years. It can be extended. Should you choose to work for us for less than 12 months, then you will be liable to pay back the costs of the work permit – pro-rata to your length of service.
Relocation – we will provide the first 3 months shared accommodation free in a furnished apartment within walking distance to our offices. This will allow you time to find your own apartment to rent, and secure whatever transport may be necessary. We will assist you with this.
We do not cover the costs of your flights to Cape Town – this is for your own account. The reason for this is that we wish to avoid the “chancers” who treat this as a free holiday, and are not serious about taking up work and building their career.

Salaries are between R12 000 and R14 000 per month, which includes an amount for the following; 
Compulsory Medical Aid (the company’s preferred provider) unless you are already regarded as a dependant of another medical aid fund. 
Compulsory Life Cover with Discovery Life
A 10% Shift Allowance as compensation for shift work, including working on Sundays, will be added to the above amount.
Foreign Language employees receive a quarterly retention bonus of R5000.00 
Also we conduct salary reviews annually in March for employees with service in excess of six months


How To Apply & Interview Process:
Candidates will be required to complete an assessment that we will send it to you once you have send us your CV in English to: cv@esfab.net . This needs to be completed in Your mother tongue depending on the position You are applying for. You will have an hour only to complete the assessment.

Following Your success in this we will proceed with interviews via Skype.


Job Description:
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This is a very exciting role within the growing Customer Support Department. Operating within the e-commerce industry, we provide world-class services to our 
international clients and their businesses. The core element of our business are our people, as we recognize that the employees are the driving force of the business, hence we ensure 
that we employ individuals with high-potential allowing them to develop their career and themselves within the business.

We are looking at expanding the existing Customer Service Department, within the different Market. 

The position is based in Cape Town, South Africa. We have over 700 multi-national employees as we provide services in the European Region, Canada and Australia. The diverse nature and culture of 
the company gives us the edge in a highly competitive market, thus making us an employer of choice in Cape Town.

Due to the geographical locations we service, please note that there is shift work.
07:00- 15:00, 15:00- 23:00, 23:00- 07:00

The applicant must:
• Have One of the languages listed above as home language
• Be in a possession of a degree or a diploma
• Be a self-starter, self-motivated & goal orientated
• Be able to work independently yet be a team player
• Be an analytical thinker with problem solving ability
• Be deadline driven & goal orientated
• Be able to meet deadlines in a highly pressurised dynamic environment
• Be able to handle confidential and personal matters
• Be fully computer literate and have accurate typing skills

Task description: 
• Responding to customer queries by telephone, email and online chats in Danish language
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia 
environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, 
failed purchasers, etc.
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
Please deem your application as unsuccessful should you not hear from us within the first 


How To Apply & Interview Process:
Candidates will be required to complete an assessment that we will send it to you once you have send us your CV in English to: cv@esfab.net . This needs to be completed in Your mother tongue depending on the position You are applying for. You will have an hour only to complete the assessment.

Following Your success in this we will proceed with interviews via Skype.

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