Relocation package: We pay for flight ticket to come to Ireland of up to €150.00 with up to 4 night’s accommodation.

Position Type: Permanent

The Call Centre Agent is responsible for answering ‘pre’ and ‘after’ sales calls, in addition to mail order entry. He or she will be assessed by the number of calls, time on line, average handling time and average speed of answer. Most of the agent’s tasks will be actioned on-line using Oracle (training provided).

Functions:

 Answering calls in relation to:

o General information on products

o Sample Product Requests

o Placing a telephone order (entering order on line)

o Order status

o Goods not matching original order

o Shipping issues (tracing orders; returns pick up etc.)

o Finance queries (processing payments, invoice / statement queries)

o Up-Selling mail orders

o Responding to faxes and letters from Customers

o Translation and proofing

o Data input of mail orders

o Any other duties/projects as directed by Management

Skills/Attributes/Requirements:

 Minimum of 1 year of customer support experience (experience using various communication channels such as chat, phone, email)

 Must demonstrate ability to work well in a team contributing to the team’s goals

 Need to demonstrate good time management, and good housekeeping

 Ability to analyse a problem quickly and resolve it following procedures

 Good telephone manner: courteous, clear speech, good call management, assertive

 Very customer service focused, able to deal with customers in a friendly and polite manner

 Be fluent in Danish 

 Good English

 Computer literate: excellent keyboard skills, familiar with different on-line database packages

 Ability to multitask