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Inside Sales Team Manager

posted Oct 25, 2011, 1:49 AM by Alex Rad

Seeking a high energy and success driven Team Manager to lead a team of Inside Sales Representatives. The Inside Sales Manager is a key position in managing the day-to-day operations of the our Store contact center. Provide leadership for sales professionals to ensure quota and revenue goals are met, and to extend the reach and depth of our presence within new and existing accounts.

Coordinates work activities to achieve the volume expected to meet operational requirements. Recognizes and recommends operational improvements. Responsible for the day-to-day application of organizational policies and procedures. Key responsibility is to monitor, coach, and develop their Representatives to achieve daily, weekly, and monthly revenue targets in addition to providing best in class customer experience to our Business customers. Makes hiring decisions and conducts performance appraisals. 

Delivers best in class customer experience to our customers through implementation of our Value Proposition and exceptional performance against C-Sat goals. Ensures quota and revenue goals are met or exceeded by each member of sales team.
Assists each sales professional to develop specific sales plans to achieve order results.  Integral member of the SMB Sales management planning activities, as well as the SMB Organization planning activities; responsible for effective rollout and
implementation of critical initiatives and success in key focus areas (e.g. Account Profiling, Event Code usage, Account Lead Generation.)
Creates a learning environment within organization that fosters teamwork and open communication, and leads to continual improvement, best practice sharing, and problem solving for business and customer issues as they arise.
Recruits, selects, trains, appraises performance, establishes performance standards of sales professionals.
Establishes, analyzes and effectively utilizes processes, data, reports, and programs to maximize order results, expand penetration in each account, and grow the overall value of the business.
Drives sales negotiations with customers, and resolves issues in an efficient manner to maintain high customer satisfaction, while also ensuring timely order closure.
Delivers results to senior and executive leaders and is comfortable delivering forecasts and commitments to senior level.

Skills and Attributes

  • Demonstrated prior experience in achieving and surpassing team goals in a contact center, preferably in a fast paced e-commerce environment.
  • 5+ years of demonstrated sales management experience in a high volume sales call center with P&L exposure.
  • Proven ability to lead and develop a team of customer facing representatives.
  • Experience with forecasts and reporting, variable commission plans and employment law
  • Demonstrated experience and success in a customer focused competitive environment
  • German, Dutch or Nordic language capabilities are a bonus for this role.
  • Normally requires a BS/BA, a strong sales background including 5+ years of demonstrated sales management experience or equivalent.  Position requires strong planning, organizational, communication, sales management and leadership skills.