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Fraud Analyst

posted Nov 15, 2011, 7:18 AM by ESFAB Global Search   [ updated Nov 15, 2011, 7:44 AM ]
Positions:
  1. Fraud Analyst - Swedish 
  2. Fraud Analyst - Norwegian
  3. Fraud Analyst - German 
  4. Fraud Analyst - Italian  
  5. Fraud Analyst - Czech

Location: Ireland


Responsibilities

•Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing.
•Analysis of incoming orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries.
•Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.
•Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.

Skills & Experience

Qualification in Business/Finance a distinct advantage
Strong communication skills, team player, customer focused and maintain a professional attitude
Relevant/similar experience and fluency in at least one foreign language is a distinct advantage
Ability to work in an information sensitive environment
Team player and ability to work in a changing challenging environment.
Excellent telephone manner, interpersonal and communication skills
Highly motivated and organised with the ability to work to tight deadlines.
Ability to use discretion and work on own initiative
Very good accuracy and attention to detail
As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work.
Knowledge of SAP and MS Excel


SEND A COPY OF YOUR CV AND A SHORT VIDEO PRESENTATION TO : 

Book Your interview HERE : http://tungle.me/esfab

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