Positions:

Responsibilities

•Interaction with banks, financial institutions and credit mangers to ensure the accurate and timely processing of payments by credit card, debit card, bank transfer, cheque, loan and leasing.

•Analysis of incoming orders for potential fraud risk and identify Fraud trends involving outbound telephone calls to customers. Follow up and resolve chargeback queries.

•Processing of customer related queries concerning payments, refunds, VAT related changes, amending and re-printing invoices, raising credit/debit memos and reconciliation.

•Liaison and key support role for Sales, Sales Support, Finance on daily operational issues, problem escalation and resolution.

Skills & Experience

• Qualification in Business/Finance a distinct advantage

• Strong communication skills, team player, customer focused and maintain a professional attitude

• Relevant/similar experience and fluency in at least one foreign language is a distinct advantage

• Ability to work in an information sensitive environment

• Team player and ability to work in a changing challenging environment.

• Excellent telephone manner, interpersonal and communication skills

• Highly motivated and organised with the ability to work to tight deadlines.

• Ability to use discretion and work on own initiative

• Very good accuracy and attention to detail

• As this job is direct relation to order volume flexibility is required and will occasionally involve weekend work.

• Knowledge of SAP and MS Excel