posted Jul 17, 2013, 11:47 AM by Unknown user
[
updated Jul 17, 2013, 11:50 AM
]
1st line Support Engineer Danish Location: Cork / Ireland Salary: 21500euro/year, relocation package of 150e for flights and 2 weeks accommodation, Retention bonus after 18 months.
- • The purpose of the role is to provide resolution to Helpdesk service requests within a timely manner and to demonstrate technical expertise and exceptionally good customer service skills
- • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
- • Identify, evaluate and prioritize customer problems and complaints to ITIL standards
- • Analyze customer problems and formulate plans of resolution.
- • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- • Assist in evaluating new services, processes and technologies introduced at the helpdesk.
- • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- • Work with departmental staff to promote, develop, and maintain high standards of customer service.
- • Escalate unresolved issues to support leads, designated service group or client help desk.
- • Additional projects as required.
Apply by sending a copy of your CV in English to: |
|
